Legions of managers in services organizations have been trained to optimize for lower cost, for improving […]
Alles braucht immer so lange, wie Zeit dafür vorhanden ist. Dies ist eine der grundlegenden Aussagen […]
A robot as your barista ? R we appreciative for service bots ? While travelling in California […]
Management pitfalls: The Parking lot Departement Just imagine: Its a sunny day and you, the CEO […]